Privacy Policy for Drift Vault
At Drift Vault, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site for self-storage rental services, including secure personal storage unit rentals, climate-controlled storage, vehicle storage, moving and packing supplies, online account management, access control systems, and 24/7 surveillance.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information You Provide: This includes information you submit when you reserve a unit, create an account, make payments, inquire about our services, or contact our customer support. This may include your name, address, email address, phone number, payment information (such as credit card details), and government-issued identification details for tenancy agreements.
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referral sources, pages viewed, time spent on pages, and dates/times of access. This data helps us understand user behavior and improve site functionality.
- Location Data: When you use our address selector, with your consent, we may collect information about your general location to help you find nearby storage facilities.
- Communication Data: Records of your communications with us, including emails, chat conversations, and phone calls.
- Security Data: For the safety and security of our facilities, 24/7 surveillance systems are in place which may capture video recordings. Access control systems also record entry and exit times for authorized users.
2. How We Use Your Information
We use the collected information for various purposes, primarily to:
- Provide and Manage Services: To process your unit reservations, manage your account, facilitate payments, and administer your rental agreement.
- Customer Support: To respond to your inquiries, provide assistance, and generally support your needs.
- Improve and Personalize Our Services: To understand how our site is used, analyze trends, and develop new features or services (e.g., optimizing unit size recommendations based on demand, improving the address selector).
- Security and Safety: To ensure the security of our facilities, prevent fraud, and comply with legal obligations. This includes using surveillance footage and access logs.
- Communication: To send you transaction-related communications, service announcements, administrative messages, and, with your consent, marketing and promotional materials related to our services including moving and packing supplies.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Disclosure of Your Information
We may share your information with third parties only in limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or serving our users (e.g., payment processors, IT support, analytics providers, security monitoring). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption (SSL/TLS), firewalls, access controls, and secure server environments. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of your rental agreement, to fulfill our legal obligations, resolve disputes, and enforce our agreements. Surveillance data is retained for a limited period, typically less than 90 days, unless required for an investigation.
6. Your Data Protection Rights
Depending on your location and applicable law (such as GDPR), you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
Drift Vault
789 Riverbend Drive,
Suite 205,
Portland, OR, 97204,
United States